Delivery + Returns

Welcome to Voice_Of Defiance. Here’s how we get your purchases to you, fast and secure.

DELIVERY

DELIVERY

Orders are sent out on a 24-hour service. 

WHERE WE SHIP

We’re based in the United Kingdom, and that’s exactly where we ship. No distractions.

PROCESSING ORDERS

We’re here Monday to Friday. Orders placed before 2pm are processed and shipped on the same day. Orders placed after 2 PM or on weekends hit the queue for the next working day. We’re real humans here, not robots we promise you.

TRACKING YOUR ORDER

Once your order ships, you’ll get a tracking number so you can follow your package’s journey.

LOST OR DELAYED DELIVERIES

Delays happen, but we’ve got your back. If your package goes MIA or takes a detour, let Customer Service know and we’ll sort it out for you.

DAMAGED OR MISSING ITEMS

If something shows up looking less than perfect, or something is missing let us know within 7 days of delivery, and we’ll make it right.

FINAL WORDS

At Voice of Defiance, we don’t just deliver products—we deliver a promise. Join the rebellion, and let’s change the game.

RETURNS

At Voice_Of Defiance we take pride in delivering high-quality products that speak to your individuality. But sometimes things don’t work out. Here’s how we handle refunds:

1. ELIGIBILITY FOR REFUNDS

You may request a refund if:

  • The item is returned in unused, original condition, with tags and packaging intact.
  • The request is made within 14 days of receiving your order.
  • You have a valid proof of purchase (order confirmation or receipt).

2. NON-REFUNDABLE ITEMS

Not everything’s refundable. Here’s what’s off the table:

  • Gift cards and vouchers.
  • Custom or personalised items.
  • Clearance items that are identified as CLEARANCE

3. HOW TO REQUEST A REFUND

  • Follow the returns instructions inside your delivery or visit this URL: https://shopify.com/59926773873/account

4. REFUND/EXCHANGE PROCESS

  • Once we receive your item, we’ll inspect it.
  • If approved, your refund will be processed within 5–7 business days.
  • The refund will be issued to your original payment method. 

FINAL NOTE

At Voice_Of Defiance we are customers too and, like you, we don’t like endless back-and-forth. We respect your time so follow the steps, and we’ll handle your request as swiftly as possible.