FAQs

Here’s a concise field guide for those just tuning into the signal. We’ve distilled the questions we hear most and answered them with the same precision we sew into every seam—enough to orient you, never so much that the mystery disappears.

  • How does the sizing run?

    VoD garments follow a modern, tailored silhouette—clean lines, room to move. Take your regular size for a close-to-body fit; size up if you prefer a relaxed drape. Detailed measurements sit on every product page, and our team will gladly advise should you need a second opinion.

  • Do you restock sold-out items?

    Occasionally, but never on a schedule. We refine, revisit and only bring pieces back when the next iteration feels inevitable. If a style resonates with you, move early—or join our mailing list for first notice.

  • What are your shipping times and costs?

    Orders are sent out on a 24-hour service. 

    -

    We’re based in the United Kingdom, and that’s exactly where we ship. No distractions.

    -

    We’re here Monday to Friday. Orders placed before 2pm are processed and shipped on the same day. Orders placed after 2 PM or on weekends hit the queue for the next working day. We’re real humans here, not robots we promise you.

  • What is your returns policy?

    You may request a refund if:

    - The item is returned in unused, original condition, with tags and packaging intact.

    - The request is made within 14 days of receiving your order.

    - You have a valid proof of purchase (order confirmation or receipt).

  • What is the Inner Circle and how do I join?

    The Inner Circle rewards presence, consistency and shared values—not just spend. Progress from Bronze to Silver, Gold and ultimately AAA+ status as you engage with the brand. Registration is free; details live on the Inner Circle page.

  • What does AAA+ status actually give me?

    Only those already through the door can describe AAA+ with any certainty. The rest of us catch whispers. If you’d like a hint, follow the breadcrumbs on the AAA+ page—everything else reveals itself only when the card lands in your hands.

  • How should I care for my VoD garment?

    Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.

  • Do you collaborate with other creators?

    Only when the partnership elevates the work without diluting its essence—“collaboration without compromise”. If a future release bears another name, know it met our eight-principle standard first.

  • Is VoD sustainable? 

    We believe the most responsible garment is the one you wear for years. Low-impact fabrics where performance allows, limited production runs, repair support, and carbon-neutral delivery are the practical extensions of our philosophy of endurance and discernment.